Had the worst customer service bought a sofa and love seat less than 24 hours later my wife and I had changed our minds and tried to get our money back but they said they were unable to do that that once you buy it it is yours they don't have a return policy I think it was very rude of them that in less than 24 hours they were unable to return our money and note the furniture was still at the store and it was a floor model very disappointed in this store they didn't even offer to say ok you cam come back in so we could choose another style or something else in the store all they know how to say no and no will not do business with them again
Despite all the bad reviews i decided to give J&D Furniture in vineland new jersey a chance and im proud to say so far i am very pleased and satisfied! I purchased an sectional with an ottoman, ottoman had to be ordered so it wasnt delivered with my sectional. My sectional is the exact one i wanted, brand new, far as the quality i will write another review down the line. Prices are great be sure to check online too.Delivery was exactly as expect no problems, 6 days after i purchased it and my sectional is here as i was told it would be. The day of delivery they even called me to confirm someone would be home for delivery and told me where i was on the list(#) far as delivery for that day. Customer service was fine had no issues there either.. Once my ottoman comes in i will write another review. Exactly 3 months from there should let me know if i will recommend J&D Furniture to family and friends, i have to be sure all areas are checked before i judge! This review is based on my sectional, price the service and delivery of it.
Do yourself a favor and buy elsewhere. "Henry" the store manager and Maddie the assistant store manager need to find other jobs. Maddie told me, "I don't make the rules, I just work here." What kind of manager makes that remark? Less than 24 hours after my purchase I called the store to ask for a return or credit. The beds were still in the original boxes in my garage. Maddie told me I could not do either because they might contain bed bugs. Really? I was offended. She didn't offer any other explanation or reason. Horrible and unprofessional. I plan on telling this story on every web page possible.
Customer service is rather poor, it seemed more like they thought I was stealing from them. Every few minutes asking if I needed help. Pieces without price tags, i guess are subjected to whatever price. I heard three (3) different prices on the same table. The damage product price I was quoted, which was the same for the piece brand new, was more than expected and seemed insulting for the damage the store had acquired. Bob's discount for damaged products are more reasonable, to bad j&d doesn't compete with them
J & D are very family oriented. They did their job of making sure you were taken care of and answered questions I had. I was able to get the drafting table I wanted. If the item was not in stock. They had a variety of books for me to choose from. 9 out of 10 for the delivery. It was great to have it put together and delivered. one thing is I only wish I could pinpoint the time of deliver. Glad someone was there to answer the door.
J D Furniture is a US Furniture Store based in Vineland, New Jersey. J D Furniture is located at 986 S Delsea Dr, Vineland, NJ 08360, USA.
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